The title for this session was Hiring, Firing and Board Meltdowns which, I will be honest, didn’t really appeal to me. I do have an Advisory Board, (for more on how I use an advisory board in my speaking and writing ministry, download my article,) but I don’t hire or fire anyone in my organization (actually, I do hire, but it has always happened by either marrying or giving birth to the future employee.)
However, I did find many of the principle that the panel talked about applied to dealing with others in my industry. So far I have had great relationships with my publisher, publicity people, and my agent. But I will be honest enough to say that there have been a couple of event planners that I should have seen coming.
This session also gave me some great insight into working with other teams – retreat planning teams, family, and book teams. Here are the people on the panel:
Dr. Henry Cloud is a clinical psychologist, best-selling author, and business consultant with unique insights on relational dynamics in organizations.
Carly Fiorina is the former Chairman and CEO of Hewlett-Packard. She was the first woman to head a Dow 30 company and was named “The Most Powerful Woman in Business” by Fortune for six years in a row.
Dr. David Ireland is senior pastor of Christ Church in Montclair, NJ, a 6000 member multi-ethnic congregation which he founded in 1986. The author of several books, he holds a PhD in Organizational Leadership.
Patrick Lencioni is founder and president of The Table Group, Inc., a specialized management-consulting firm focused on organizational health. He is the author of six best-selling books, including Death by Meeting.
And here are the best things that they said (my thoughts are in italics):
Most of these ideas apply whether you are hiring someone to be the Junior High Pastor at church or a contractor to repair your roof. I would also say that these principles, in a large part, would apply to volunteer teams.
- “First impressions are frequently wrong.” Carly Fiorina
- “The best way to hire someone is spend 8 hours with them on a plane.” Patrick Lencioni
- Question to ask: What would other people say about you? (I can’t remember who said this, but it is a great way to get an honest answer out of people.)
- Ask the same question 3 times, just like they do on CSI Miami.
- Question to ask: “How would your weaknesses affect the rest of our organization?”
- “Organizations that have a strong culture – the right people will flock to it and the wrong people will be repelled.” Patrick Lencioni
- Before hiring someone for a job, list the needs of the organization and make sure those are met.
- Follow the process – don’t tweek the process to meet the needs of that applicant.
- Bill Hybles said – Every time we feel desperate to meet a need and hire quickly, we have failed.
Bill Hybles – A firing should never be a surprise.
Dr. David Ireland‘s Three step process of firing someone:
- Retrain – Have I trained them well enough to do the job I have given them? If not, it is my responsibility to retrain them.
- Reposition – Maybe their gifts would be a better fit in another part of the organization.
- Retire – Last resort.
“The kindest form of management is the truth.” In churches “The kindest form of management is avoidance.”
She and her husband Roger are the parents of four young adults in San Jose, CA. When she’s not dating her husband or hanging out with her puggle Jake, Kathi is speaking at retreats, conferences and women’s events across the US.